Service Desk Technician

Description We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to onsite staff and partner offices. Service Desk Analyst Responsibilities Resolve incoming end-user IT-related issues for remote partner offices and onsite users. Prioritize the resolution of IT concerns and elevate issues to relevant stakeholders. Perform system installations, updates, and maintenance for practice management systems. Collaborate with vendors to resolve remote partner office issues. Document processes and maintain service desk records. Actively participate in staff meetings to recommend optimizations for IT performance and prevent future problems. Collaborate with internal departments to ensure IT needs are met. Service Desk Analyst Requirements CompTIA A+ and Net+ certifications or at least 5+ years of experience in IT performance analysis and end-user support in the health industry. Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. MacOS experience or certification is highly preferred, particularly for supporting end users who rely on Apple products and services. Dental support experience is a plus, as familiarity with dental practice management systems and technologies will be beneficial when supporting our teams. Skills Help desk support, Troubleshooting, Customer service, Windows 11, Office 365 Top Skills Details Help desk support,Troubleshooting,Customer service,Windows 11,Office 365 Additional Skills & Qualifications Must be open to working onsite 5 days a week from 6:30am-6:00pm. Working 8 hour shifts. There are currently 5 people on the team and they would like around 8-10 eventually. If someone has worked for an MSP supporting multiple customers this would be great but MB2 has 850 clinics they support and each one has their own technologies so they have to cover all the support. They would like candidates who are tech nerds, and enjoy dynamic and unstructured environments. They need strong troubleshooters who aren't reliant on knowledgebase to solve issues because they don't have one. Experience Level Expert Level Job Type & Location This is a Contract to Hire position based out of Carrollton, TX. Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Carrollton,TX. Application Deadline This position is anticipated to close on Aug 26, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems