Desktop Support Technician II
$26 - $28.9 per hourCorporate Chefs
Desktop Support Technician II
The Desktop Support Technician Level II provides advanced technical support and serves as a (Helpdesk / Service Desk) escalation point for Level II support. This role partners closely with IT teams and business segments to ensure reliable end-user support and system functionality.
What You'll Be Doing:
- Troubleshoot and resolve escalated tickets from Helpdesk / Service Desk
- Computer imaging, computer deployment, and computer recovery
- Shipping and receiving computer equipment
- Support enterprise and in-house applications
- Assist with system upgrades, patches, and maintenance activities
- Partner with IT teams (network, security, systems) to resolve issues
- Train and mentor junior support staff
- Maintain and improve support documentation and processes
- Adhering to company IT policies, procedures and checklists
- Organization; maintain computer equipment and computer inventory
- Ticketing system; managing a queue and prioritization of tickets
- Time management
- White Glove support for VIP, C levels and upper management
- Advanced support for computer software in a corporate environment
- Advanced support for computer hardware in a corporate environment
- Hardware repairs of HP Laptop; keyboards, hard drives, display screens and more
- Hands on tech support at the Houston Corporate office
- Provide remote tech support using remote tools; Bomgar/Remote Trust
- Being on time and working in a scheduled work shift with team members
- Professional demeanor in a corporate work environment
What We're Looking For:
- 5+ years of IT hands on desktop support experience
- Good troubleshooting skills across Windows environments and common enterprise tools
- Experience with Active Directory, Microsoft O365, and Imaging tools
- Familiarity with networking basics
- Good problem-solving
- Customer service
- Good communication skills (ability to articulate to the user successfully)
Where you'll be working:
This position is based at Elior's Minneapolis, MN office. In office Monday – Friday. Office Location: 1515 Central Ave NE, Minneapolis, MN 55113
Compensation Range $26.00 to $28.90 per hour, based on experience.
Vacancy posted 2 hours ago
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