Business Development Center Rep

Fields Land Rover Lake Bluff is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.

Responsibilities

Handle inbound and outbound scripted calls with current and prospective service customers.

• Respond to service leads, customer emails, and live chat inquiries.
• Schedule appointments and follow up on no-shows.
• Make outbound calls to past customers and promote special service campaigns.
• Perform customer satisfaction and follow-up calls.
• Maintain accurate customer records and update the database regularly.
• Support service and marketing initiatives as needed.
• Uphold ethical standards while delivering the highest level of customer satisfaction.

Qualifications

• Automotive BDC or call center experience preferred (but not required-we welcome driven individuals with a passion to succeed).
• Strong verbal and written communication skills.
• Confident, coachable, and motivated to achieve goals.
• Excellent organizational and multitasking abilities.
• Tech-savvy with solid PC and internet skills.
• Ability to work independently and thrive in a fast-paced environment.
• Dedicated to providing exceptional customer service and willing to take on additional responsibilities as needed.

Why Join Us

At Mercedes-Benz of Orange Park, you'll be part of a world-class brand that represents luxury, innovation, and excellence. We offer:

• A supportive team environment with opportunities for career growth.
• Ongoing training and development to set you up for success.
• Competitive pay and benefits package.
• The pride of working with one of the most recognized and respected automotive brands in the world.

We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services, Sundays off.

If you're motivated, customer-focused, and ready to be the voice of Mercedes-Benz of Orange Park Service, we'd love to hear from you!