Teller I

Description Summary Responsible for providing an exceptional customer service experience and contribute to improving the financial wellness of our customers. Essential Functions Receive checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue deposit receipts. Cash checks: verify endorsement, receive proper identification, and ensure validity. Accept loan payments: verify payment amount and issue receipts. Balance drawer daily, including periodic batching of cashed checks; investigate and resolve out-of-balance conditions. Issue personal money orders and cashier’s checks. Examine checks deposited and determine proper funds availability based on regulation requirements. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Responsible for checking night depository bags and recording proper information on the financial institution’s forms. Ensure bank is in compliance with federal banking regulations including, but not limited to; Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, GrammLeach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Teller roles and responsibilities relating to each act. Knowledge and understanding of all Bank products and services. Ensure teller station is properly supplied. Answer phones and respond to emails Must be individually driven and motivated to work as a team to achieve branch goals. Must be able to communicate effectively with customers during difficult situations Follow all bank policies and procedures. Greet and assist customers. Balance teller drawer on a consistent basis. Performs other duties as assigned. Education and Experience Graduation from high school or equivalent GED Cash handling experience is preferred Excellent communication skills both verbal and written Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar. Excellent computer and keyboard skills. Good organizational skills. Other Must be neatly dressed and well groomed. Required to complete all compliance and e-learning courses by due date. Must adhere to all bank policies and procedures. #J-18808-Ljbffr