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Support Engineer: Solve Issues, Drive Product Feedback

HookedCRM

HookedCRM is seeking a Support Engineer to be the technical voice behind our customer experience, working directly with customers to diagnose issues, ship fixes, and feed real-world signal back into our product roadmap. This role sits at the intersection of customer success and engineering — equal parts problem-solving, communication, and technical depth. You will collaborate with product and engineering to resolve issues and build knowledge base playbooks. #J-18808-Ljbffr HookedCRM

Vacancy posted 2 days ago
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