Fraud Operations Specialist

Pay Range:
$19.00 to $22.00 per hour

This role will be hybrid, 3 days office/2 days remote after training is complete.

4x10 schedule
Shift is 9:00 AM-8:00 PM CST, with one of the following schedules:
• Thursday, Friday, Saturday, and Sunday
• Saturday, Sunday, Monday, and Tuesday
Training hours will be 8:00-5:00 CST. Mon-Fri for up to the first 2 months before shifting to the 4x10 schedule.

Position Requirements:
• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call center environment

Technology Requirements (I.E Programs, systems, etc)
Phone skills, typing skills and good communication skills

What does a typical day look like? (daily tasks)
Phone calls, using slack to communicate to the team and reviewing documents to validate identity

Preferred background/prior work experience?
Customer service and call center skills