Production Supervisor

Job Description

Job Description

Job Title – Production Lead – Custom Fulfillment Services (CFS)

Location – 6540 Franz Warner Pkwy, Whitsett, NC 27377

Contract – 24 months contract

Pay Rate – $25 USD hourly on W2

Shift: 1 st Shift, 06:30 AM – 03:00 PM.

Job Description:

The Production Lead is responsible for overseeing daily operations on the CFS production floor, ensuring customer orders are processed accurately, efficiently, and on time. This role provides hands-on leadership for production associates, coordinates workflow across provisioning, asset tagging, etching, quality control, and shipping functions, and drives performance against productivity, quality, and SLA targets.

Key Responsibilities:

• Lead and direct daily production floor activities to ensure customer commitments and SLAs are met.
• Assign work, monitor productivity, and balance labor resources across all production functions.
• Serve as the primary point of contact for production associates during assigned shifts.
• Monitor order flow and proactively address bottlenecks impacting throughput.
• Ensure compliance with companies’ quality standards, customer requirements, and operational procedures.
• Conduct daily start-up meetings, communicate priorities, and provide shift updates.
• Escalate operational issues, equipment failures, inventory shortages, or quality concerns to management.
• Train, coach, and mentor production associates while promoting a culture of accountability and continuous improvement.
• Support inventory accuracy, material movement, and production reporting activities.
• Maintain a safe, organized, and efficient work environment following companies’ safety and 5S standards.

Qualifications:

• 3+ years of experience in manufacturing, warehouse, fulfillment, or production operations.
• Prior experience leading teams in a fast-paced operational environment.
• Strong communication, problem-solving, and organizational skills.
• Ability to prioritize work and adapt to changing business demands.
• Experience with shipping, provisioning, logistics, or technology-related operations preferred.
• Proficiency with Microsoft Office and operational tracking systems.

Success Measures:

• On-time shipment performance.
• Productivity and throughput targets.
• Quality and accuracy metrics.
• SLA compliance.
• Employee engagement and development.
• Safety and operational excellence.