Part-Time Patient Access Representative Associate

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$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Opportunities at Optum, in strategic partnership with Allina Health.

As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start

Caring. Connecting. Growing together.
Location:

2805 Campus Dr. Plymouth, MN 55441
The

Patient Access Representative Associate

is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into a electronic medical record.
Primary Responsibilities:
Greets and welcomes patient in person
Collects demographic and insurance information
Checks in and interviews patients to complete appropriate paperwork
Directs patient to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolve claim issues or registration errors on patient accounts
Uses resources, tools and procedures to complete registration for accounts and in assigned work queues
Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
Obtains cost information and explains information to patient if necessary
Collects co-pay or deductibles and respond to questions regarding financial assistance programs available.

Refers complex questions as needed
Screening and approving patients for financial assistance programs
Assists and counsel's patient with application process for available financial assistance programs
Provides technical or functional direction for employees
Assists patients in completion of request for information forms and submits to appropriate department
Obtains signatures from patients as needed
May gather medical record information from all departments for collection
Provide customer service for inbound and outbound telephone calls
May mentor other staff as needed
Other duties as assigned
What are the reasons to consider working for UnitedHealth Group?

Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
6+ months of customer service experience in an office/hospital setting
Intermediate level of proficiency with Microsoft Office products
Ability to work the following biweekly rotating schedule

Week 1: Monday and Saturday - 2:30pm-11:00pm
Week 2: Sunday and Thursday - 2:30pm-11:00pm

Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule
Must be 18 years of age OR older
Preferred Qualifications:
Revenue cycle experience
Epic experience
General office experience
Physical Demands:
Consistent walking, standing, bending, turning, etc.
Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

PLEASE NOTE The sign-on bonus is only available to external candidates.

Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED