Manager, Business Services Initiatives

Job Description

What is the opportunity?

The Manager of Business Services Initiatives will drive strategic enhancements to critical client and advisor-facing processes, focusing on efficiency, compliance, and adoption of innovative solutions. This role will lead cross-functional collaboration to deliver impactful projects aligned with organizational goals, prioritizing scalable and client-centric outcomes.

What will you do?

• Lead the expansion and optimization of digital delivery capabilities to improve client engagement and administrative efficiency.
• Develop strategies to accelerate adoption of eDelivery solutions across advisor networks and client segments.
• Partner with cross functional teams to refine user experience, address barriers, and track adoption metrics of prioritized opportunities.
• Redesign end-to-end ad-hoc mailing workflows to reduce costs, ensure quality, and maximize efficiencies. Establish KPIs to monitor process efficiency and client satisfaction. Integrate digital alternatives for ad-hoc mailings where feasible, ensuring compliance with regulatory requirements.
• Lead cross-functional teams in executing sanctioned securities activities.
• Maintain and enhance and lead standardized processes to plan and execute remediations.
• Support the rollout of the client statement strategy, encompassing business testing, disclosure review, and identifying opportunities for enhancements  
• Provide expert support for field/client inquiries, creating resources (e.g., FAQs) and resolving escalated issues.
• Integrate industry insights and field feedback to refine client statements, ensuring alignment with evolving client needs and market trends.

What do you need to succeed?

• Wealth Management Expertise: Knowledge of wealth management products, investment solutions, and securities/financial markets (5+ years’ experience).
• Cross-Functional Leadership: Proven ability to lead regulatory/industry initiatives and direct cross-departmental teams.
• Strategic & Operational Skills: Experience in strategy development, prioritization, and value-chain analysis; strong project management and tech/operational acumen.
• Problem-Solving & Execution: Ability to analyze complex issues, develop creative solutions, and drive hands-on implementation in fast-paced environments.
• Stakeholder Management: Expertise in facilitation, conflict resolution, and strategic influencing/negotiation to build consensus across all organizational levels.
• Multitasking & Detail Orientation: Skilled at managing competing priorities with precision and providing team direction.
• Limited travel may be required (0-20%)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

The expected salary range for this particular position is $85,000-$150,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Client Counseling, Communication, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-12-18

Application Deadline:

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.