Customer Service Representative

Job Title: Customer Service Representative
Location: Canton, MA
Type: Contract
Compensation: $20/Hour - based on experience
Contractor Work Model: Hybrid (4 days onsite)
Hours: 8a-4:45p, M-F

Responsibilities

• Process customer orders via phone, email, fax, and mail and ensure timely delivery
• Arrange and expedite product shipments and provide order status updates
• Act as a liaison between customers, sales, and plant personnel to resolve issues
• Respond to customer inquiries and handle concerns in a professional manner
• Coordinate returns, credits, debits, and related documentation
• Work with Accounts Receivable to resolve billing, payment, and invoice issues
• Promote customer satisfaction by following established policies and procedures
• Support sales initiatives and encourage use of system-based ordering
• Communicate customer issues to management as needed

Qualifications

• High school diploma required; college degree preferred
• 1-2 years of customer service experience preferred
• A strong background in customer experience is essential, and prior call center experience is preferred
• Strong communication, organization, time management, and problem-solving skills
• Proficiency with Microsoft Office, order entry systems, and email
• Ability to handle difficult customers and stressful situations professionally
• SAP experience a plus
• Ability to work a hybrid schedule (4 days onsite, 1 day remote)

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1

Ref: #562-Joule Staffing - Edison