Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a team in a contract role with the potential to become permanent. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers with order-related questions and service needs. The role supports daily customer interactions by phone while ensuring accurate information is entered and updated in internal systems.

Responsibilities:
• Respond to incoming customer calls professionally and provide timely support for questions, concerns, and service requests.
• Place outbound calls as needed to follow up on customer inquiries, confirm details, and resolve open issues.
• Enter customer orders accurately and verify information to support efficient processing.
• Maintain detailed records of conversations, requests, and updates within internal systems.
• Coordinate with internal teams to address order issues, service challenges, and customer escalations.
• Deliver a positive customer experience by listening carefully, identifying needs, and offering appropriate solutions.
• Manage a steady call volume while maintaining accuracy, professionalism, and attention to detail.• Previous experience in customer service or a call center environment.
• Ability to handle inbound and outbound calls with confidence and professionalism.
• Experience with order entry and maintaining accurate customer information.
• Strong verbal communication and active listening skills.
• Comfortable working in a structured Monday through Friday schedule.
• Reliable organizational skills with the ability to manage multiple tasks efficiently.