Customer Service Representative - Part-time

Cross-Functional Representative

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties. Key responsibilities include providing excellent customer service, answering customer questions regarding products, taking orders, assisting with product selection, using suggestive selling techniques to meet customer needs and build department sales, making regular product announcements to inform customers, working a flexible schedule to accommodate shifts of different departments, performing duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc., performing stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total store, in multiple departments, building, stocking, and maintaining displays and fixtures, assisting with inventory control; loading, unloading, and moving product, slicing, packaging, labeling, rotating, merchandising, culling, and pricing product, gaining knowledge of multiple departments; applying understanding of processes/policies, complying with store and department SOPs, policies, and applicable laws.

For the service cross functional team, works as a checker when not performing cross functional duties. Ensures compliance with departmental/store SOPs for food safety and sanitation. Properly operates and maintains all equipment. Cleans/sanitizes sales floor, display cases, prep areas, and equipment.

Qualifications and key requirements include being 18+ years old, having 6+ months of experience in H-E-B store operations, knowledge of computer systems (Symbol, ACR, label machine), customer service and interpersonal skills, verbal/written communication and reading skills, ability to adapt to performing a wide range of duties across multiple departments, ability to work autonomously, HS diploma or GED or equivalent, and completion of company orientation and safety training.

Physical demands and working conditions include functioning in a fast-paced, retail environment, requiring detailed and precise tasks, working with customers, staying attentive to their needs, working flexible schedules to accommodate differing department shifts, and performing the following based on your department.