Business Analyst

Business Analyst – Global Delivery Governance The Business Analyst is the analytical engine and operational backbone of the Global Delivery Governance team – the person who turns data into direction and ambiguity into answers. This is a net‑new, entry‑level individual contributor role embedded in one of the most strategically important functions in Professional Services: the team that owns the delivery standards, frameworks, and governance logic for PS globally. It is a high‑output, insight‑generating position on a team that is actively building its operating model – meaning the work is dynamic, priorities evolve, and no two weeks look the same. You won't always have a defined workflow to follow. You'll need to ask good questions, figure things out, and stay organized even when the environment around you is shifting. Key Responsibilities Analyze delivery portfolio data across our tooling to surface risk and health signals. Support the development of business requirements for the next generation of risk management tooling. Contribute to the Business Value Rubric scoring process for all roadmap initiatives. Support business requirements development by gathering and structuring stakeholder input for build partner handoffs. Manage intake operations: track submissions, scoring, and roadmap status; maintain the Living Roadmap. Produce regular data‑driven reports for team leadership and the Field Advisory Board. Synthesize Voice of the Field input from Geo leads and delivery practitioners into actionable insights. Identify patterns in delivery and risk data that indicate process breakdown or governance gaps. Support development of the next generation of risk management tooling by documenting leading indicator hypotheses. Assist with quarterly Field Advisory Board preparation, including data packages and progress reporting. Qualifications and Experience 0–2 years of professional experience in business analysis, operations, data analytics, project coordination, or a related field. Analytical aptitude with the ability to gather, organize, and interpret data and translate findings into clear takeaways; experience with spreadsheet tools (Excel, Google Sheets), project tracking tools (Smartsheet, Jira, Asana), or Salesforce a plus. Strong written communication skills – able to take complex information and present it clearly to different audiences. Demonstrated ability to stay organized and self‑directed in an environment where not everything is defined. Natural curiosity and willingness to learn; excitement for a fast‑moving, AI‑enabled environment. Comfort with or genuine openness to AI‑assisted work tools such as Claude, Cursor, or Agentforce. Collaborative and reliable – you deliver on promises, flag problems early, and help others be more effective. Degree or equivalent relevant experience required. Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Work decisions are made on merit, competence, and qualifications without regard to protected classifications. Benefits The typical base salary range for this position is $75,000 – $113,500 annually. Benefits include time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. #J-18808-Ljbffr