Customer Service Representative - State Farm Agent Team Member

Responsive recruiter


Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY: Our agency opened in 2017 and has grown into a team of 23 across two locations. I originally got my start in the industry working for a family member who was a State Farm agent, which gave me the opportunity to learn the business and develop a passion for helping people protect what matters most.

I attended BYU and have always been very active. I enjoy playing basketball and pickleball and was once on track to pursue professional football. My family keeps me busy - I'm married with three kids and we even have cows, which adds a little extra character to life outside the office.

Giving back to the community is very important to me. One of the highlights each year is hosting a special needs Easter event and supporting Melissa High School and other initiatives throughout the city.

For our team, we offer group life insurance, health, dental and vision benefits, a Simple IRA, licensing reimbursement, and a strong focus on maintaining work-life balance.

Our culture is friendly, professional, and growth-oriented. We host quarterly team outings and offer strong bonuses and incentives to recognize performance. We're looking for someone who is coachable, positive, and ready to grow with a supportive, high-performing team. If you enjoy working hard while being part of a fun and encouraging environment, this could be a great fit.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Brady Paxman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation: $48,000.00 - $65,000.00 per year


We're Hiring!

We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you want to work in an environment that is fun, challenging, and rewarding, then Brady Paxman - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, and Life Insurance.
• Our office is located in Melissa.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
• We currently have 3 team members at our agency.
• Additional languages spoken: Spanish

If you want a career, not a job, then we encourage you to apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.