Help Desk Support Specialist

Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m. – 4:30 p.m. The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. They may perform system setups for new hires. Maintains parts inventory and logs all service/repair activity. Typically reports to a project leader or supervisor and works under the close direction of senior personnel in the functional area. This is an on-site role. Job Responsibilities Resolve internal user problems and ensure correct operation of personal computers. Install, troubleshoot, and repair computer systems, hardware, and peripherals. Perform system setups for new hires. Maintain parts inventory and log all service/repair activity. Report to a project leader or supervisor; work under close direction of senior personnel. Education, Training, Experience, Certification and Licensure May require 0–1 year of general work experience. Technical acumen required. A high school diploma or G.E.D. is required. Associates Degree and certifications are preferred. About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College. #J-18808-Ljbffr