Front Desk Agent/Hyatt Regency Schaumburg

Front Desk Agent

The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from O'Hare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.

An integral part of the Hyatt Regency Schaumburg's success will be attributed to this position with a hands-on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.

We are currently seeking a Front Desk Agent. We're proud to offer exceptional benefits, which include: medical, dental, vision, 401K, free room nights, discounted and friends & family room rates, and paid time off.

Key responsibilities:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Complete all shift checklist items
• Check in and out all hotel guests in a confident, professional and personalized manner
• Take hotel reservations accurately and efficiently
• Assist in the development and implementation of special projects
• Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Maintain a positive relationship with all employees and guests
• Ensure all calls are answered in a courteous, professional and efficient manner
• Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
• Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
• Maintain accuracy with all accounting and billing procedures
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Qualifications:

• High school diploma or general education degree (GED). College degree preferred
• Six (6) months related experience in hospitality or service industry
• Ability to understand other computer programs (i.e. Property Management System)