Talent Acquisition Program Manager

Towne Park Talent Acquisition Program ManagerAt Towne Park, it's more than a job, you can make an impact.A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.Towne Park is a place where you can make a difference and create smiles every day.The Talent Acquisition Program Manager holds two connected responsibilities: full-cycle recruiting for salaried and hourly roles across Towne's West region, and design and execution of the enterprise talent acquisition programs that make hiring faster and more consistent everywhere. On the recruiting side, this position partners directly with West operations leaders to fill field and market leadership roles and to keep frontline hiring moving through the always-on model. On the program side, it translates talent acquisition strategy into scalable programs, tools, and partnerships — recruitment marketing, hiring technology, vendor management, and talent pipelines — and brings what it learns in the field back into how we hire company-wide.Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $98,000 - $120,000.Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform all functions.Descriptive Statement(s)% of TimeLeads full-cycle recruitment for salaried and hourly roles across the West region. Partners with operations leaders to define hiring needs, builds and executes sourcing strategies, screens and interviews candidates, and guides hiring managers through selection, offer, and close for Account Manager, Associate Manager, and other field and market leadership positions. Runs the always-on posting model and high-volume candidate pipeline for frontline roles, managing requisition and candidate flow through the applicant tracking system and automated screening and scheduling tools. Monitors time-to-on-site, applicant flow, and fill rates by location, escalates roadblocks to Talent Acquisition leadership, and intervenes early where hiring is at risk.50Leads the design, launch, and ongoing management of enterprise talent acquisition programs, including the always-on hiring model, hiring playbooks, and process standards used across all regions. Builds project plans, milestones, and clear ownership, and proactively manages risks, dependencies, and competing priorities across corporate and field stakeholders. Manages talent acquisition vendors and partners, including job boards, sourcing platforms, recruiting technology, and staffing suppliers — defining requirements, partnering with Procurement and Legal on contracts and renewals, tracking key performance indicators and service level agreements, validating invoices, and monitoring spend against budget. Partners with Marketing to execute recruitment marketing campaigns and keep candidate-facing content accurate, current, and on brand.30Develops rollout and adoption plans for new programs, processes, and tools, and creates toolkits, training materials, job aids, and FAQs. Facilitates briefings and working sessions that build hiring capability among recruiters, hiring managers, and field operations leaders, with particular focus on interview quality and selection consistency across the West region. Gathers feedback, monitors adoption, and recommends adjustments.10Defines success measures and reports on both West region hiring results and enterprise program performance, including source effectiveness, cost per applicant, cost per hire, time-to-fill, time-to-on-site, and candidate experience. Analyzes quantitative and qualitative data to identify trends, gaps, and opportunities, and provides recurring updates and recommendations to talent acquisition and operations leadership.10The total amount of time for all functions of the job100%QualificationsEducation:Bachelor's degree in Human Resources, Business, Marketing, or a related field; OR equivalent combination of education and experienceRequired Licensure, Certification, etc.:N/A; project or program management certification (PMP, CAPM) or HR certification (PHR, SHRM-CP) is desiredWork Experience:Five to seven (5-7) years of combined experience in full-cycle recruiting and talent acquisition program or project management; OR equivalent combination of education and experienceDemonstrated experience recruiting both exempt/salaried and high-volume hourly roles, preferably across multiple states or marketsDemonstrated success independently managing cross-functional programs or projects from planning through implementation, adoption, and evaluationExperience supporting a geographically distributed, multi-site hiring environment is desiredExperience managing external vendors, contracts, and program budgets is desiredKnowledge:Working knowledge of full-cycle recruiting, sourcing channels, and applicant tracking systemsWorking knowledge of recruitment marketing and job board economics, including cost per click, cost per applicant, and sourcing channel performanceUnderstanding of employment-related compliance requirements as they relate to hiring practices, record keeping, and vendor agreementsFamiliarity with West region labor markets, wage dynamics, and state-specific hiring and pay transparency requirements is desiredSkills:Strong sourcing, interviewing, and candidate assessment skills, with the ability to evaluate candidates consistently against defined role requirementsStrong project management skills, including timeline development, milestone and stakeholder accountability, risk management, meeting facilitation, and status reportingComputer proficiency and technical aptitude with an ability to utilize MS Office (Excel, Word, Outlook, PowerPoint), applicant tracking and recruiting technology platforms, and reporting toolsAbility to analyze quantitative and qualitative data, translate findings into clear recommendations, and present them to leadersAbility to balance an active requisition load with program deliverables, managing several priorities simultaneously while working under pressure to meet deadlinesAbility to build relationships and influence without direct authority across corporate and field teams and with external partnersExcellent written, verbal, and presentation skills to effectively address candidates, associates, leaders, and external partnersAbility to work flexible hours, including evenings and weekends as needed to support hiring events and program deadlinesAbility to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse culturesScopeAuthority to Act:Performs duties independently with minimal supervision, operating within established talent acquisition strategy, policies and procedures. Exercises judgment in candidate evaluation and hiring recommendations, in planning and prioritizing program work, and in recommending vendors, partners, and program changes for leadership approval. Mistakes/errors may result in delayed hiring, poor selection decisions, program disruption, poor candidate or client experience and/or unnecessary expense, all of which can have negative financial implications for the organization.Budget Responsibility:The employee is accountable for tracking and managing assigned program, vendor, and recruitment marketing spend within the talent acquisition budget in partnership with the Director of Talent Acquisition.Working Conditions & Physical DemandsThe