Housekeeping Manager

Housekeeping Manager – Island Oaks Tiny Houses & RV Camping Resort Position Summary The Housekeeping Manager is responsible for delivering impeccable housekeeping services and ensuring a consistently safe, clean, and welcoming environment for all guests. This role leads the housekeeping team with a focus on excellence, efficiency, and hospitality, maintaining high standards of cleanliness and sanitation across cottages, tiny houses, RV facilities, and public areas. The Housekeeping Manager plays a key role in achieving exceptional guest satisfaction scores while overseeing departmental operations, staff performance, inventory, and budget management. This position is central to creating a resort experience that blends the comfort of a vacation home with the consistency of a world‑class hospitality brand. Key Responsibilities Operations & Quality Control Oversee daily housekeeping operations for all guest accommodations, including tiny houses, cottages, RV sites, and public spaces Ensure all units are inspection‑ready, clean, and aligned with brand standards prior to guest arrivals Conduct routine inspections of guest rooms, VIP accommodations, and owner units Implement and enforce cleaning, sanitation, and safety protocols to maintain compliance and guest well‑being Ensure all housekeeping equipment is properly maintained; coordinate repairs or replacements as needed Team Leadership & Development Recruit, hire, onboard, train, and mentor housekeeping staff to deliver exceptional service Lead by example, fostering a positive, accountable, and guest‑centric culture Create staff schedules to ensure adequate coverage during peak and off‑peak periods Monitor employee performance, provide feedback, and conduct evaluations Promote teamwork, communication, and professional growth within the department Guest Experience & Satisfaction Maintain high guest satisfaction scores through consistent cleanliness and responsiveness Monitor guest feedback and implement improvements based on reviews and surveys Address and resolve guest complaints promptly and professionally Work closely with front desk and operations teams to ensure seamless guest transitions Budgeting, Inventory & Reporting Manage the housekeeping department budget, ensuring cost control and operational efficiency Track and analyze operating expenses, labor costs, and supply usage Maintain accurate inventory of cleaning supplies, linens, and equipment; reorder as needed Develop and present reports on department performance, productivity, and guest satisfaction Identify opportunities to improve efficiency and reduce waste without compromising quality Planning & Continuous Improvement Establish departmental goals and performance objectives aligned with resort standards Develop systems to improve productivity, turnaround times, and service consistency Stay current with industry best practices in environmental services (EVS), cleaning techniques, and hospitality trends Collaborate with leadership to enhance overall guest experience and brand reputation Requirements Education & Experience High school diploma or GED required; hospitality or management training preferred Minimum of 3+ years of supervisory experience in housekeeping (Executive Housekeeper, Housekeeping Director, or similar role) At least 2+ years of experience in hospitality, resort, hotel, or guest services operations Skills & Competencies Strong knowledge of housekeeping operations, sanitation protocols, and EVS standards Proven leadership experience, including recruiting, hiring, and evaluating staff Excellent organizational and time‑management skills; ability to multitask effectively Demonstrated budget management and cost control experience Strong problem‑solving skills and ability to thrive under pressure Outstanding interpersonal and communication skills (oral and written) Customer service mindset with a focus on guest satisfaction Proficiency with MS Office (Excel, Word, Outlook); familiarity with property management systems a plus Other Attributes Ability to maintain high standards across multiple property types (tiny homes, cabins, RV resort amenities) Detail‑oriented with a commitment to cleanliness and presentation excellence Flexible schedule, including weekends, holidays, and peak occupancy periods Team‑oriented leadership style aligned with a "win from within" company culture Benefits Health, Dental, Vision insurance Free Life Insurance 401(k) plan availability Discounted hotel and resort stays Discounts in food & beverage outlets Career development and advancement opportunities Employee appreciation and recognition programs A supportive, family‑owned company culture focused on internal growth Company Overview NDM is a family‑owned hospitality company that originated in food & beverage and is expanding into the vacation rental and resort space. The company is building a new sector in hospitality‑combining the consistency of a world‑class resort with the comfort and personalization of vacation homes. Island Oaks Tiny Houses & RV Camping Resort is part of this vision, offering guests a unique outdoor hospitality experience with high standards of service, cleanliness, and comfort. Why This Role Matters This role is critical to ensuring every guest experiences: A spotless, welcoming environment Seamless service from arrival to departure The consistency and reliability of a premium resort brand #J-18808-Ljbffr NDM Hospitality Services