Human Resources Manager - Nashville

Parking Management Company (PMC) is a national leader in hospitality‑focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self‑parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest‑first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high‑touch service to partners and guests alike. Learn more: ParkingMgt.com Job Title: Human Resources Manager Department: Corporate – Human Resources Reports directly to: Director of Human Resources Schedule: Full Time Status: Exempt Position Summary Oversee and execute HR strategy and operations to support growth, compliance, and employee engagement. Lead key areas such as talent acquisition, employee relations, training, succession planning, and benefits administration. Serve as a strategic partner to executive leadership and operations, ensuring consistent policies, a positive workplace culture, and alignment with PMC’s business objectives across multiple regions. Primary Objective To lead and manage all aspects of HR operations, ensuring compliance, supporting employee engagement, and aligning HR strategies with PMC’s business goals while fostering a positive and high‑performing work environment. Duties and Responsibilities HR Strategy and Department Leadership Plan, organize, and manage all HR department activities, including developing and implementing goals, policies, procedures, and systems that align with company objectives. Lead succession planning, employee engagement programs, and training initiatives to support growth and retention. Employee Relations and Performance Management Partner with operational leaders to handle personnel disputes, disciplinary actions, and employee relations issues, ensuring fair and respectful treatment for all associates while helping define and uphold performance standards across the organization. Recruitment and Onboarding Assist in the recruitment for exempt, nonexempt, and temporary roles, including sourcing, interviewing, reference checks, and extending offers. Lead new hire orientations, conduct new hire surveys, and manage exit interviews to support talent acquisition and retention strategies. Policy and Compliance Develop, recommend, and implement personnel policies and procedures, maintain the employee handbook, and ensure compliance with all federal, state, and local employment laws. Regularly evaluate and recommend improvements to enhance HR operations and compliance. Benefits and Compensation Assist in the administration of benefits programs, including workers' compensation, claims resolution, and open enrollment. Collaborate with executive leadership to design competitive compensation programs that align with organizational goals. Training and Development Build and support training programs, including On‑the‑Job Training (OJT) and specialized courses like Claims and Hotel Self‑Park, with a focus on achieving high completion rates and continuous improvement. HR Operations and Data Management Maintain accurate HR records, organizational charts, and the employee directory in the HRIS system. Evaluate department reports and metrics to assess performance against goals and recommend improvements. Collaboration and Communication Work closely with VPs of HR, executive leadership, and operations management to design and implement programs that support organizational strategy and drive business success. Actively participate in staff meetings and operational reviews. Vendor and Initiative Support Support company‑wide initiatives and processes, ensuring successful implementation across locations while fostering strong relationships with internal and external partners. Supervisory Responsibilities Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success. Territory Leadership and Travel Provide HR leadership across assigned regions, supporting all locations and associates, including regular travel (up to 50%) for new account openings, ongoing support, and site visits during periods of operational challenges. Additional Responsibilities Other tasks may be assigned as needed to support the company’s overall operational objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed may be required. Knowledge, Skills, and Abilities Competency/Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Minimum 3 years of human resources experience in hospitality industry, including experience in guest and/or customer service (Parking and/or Hospitality industry preferred) OR SHRM or PHR certification, in conjunction with a business related, management, or HR degree is preferred Proficient with Microsoft Office (Outlook, PowerPoint, Word, and Excel) and exceptional communication skills, both written and verbal Certificates and Licenses A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. Advanced Client Management Skills This role requires strong skills in building and maintaining client relationships by understanding needs, resolving issues quickly, and anticipating changes. Success depends on effectively coordinating across locations and adjusting strategies to ensure client satisfaction and support long‑term partnerships. Strong Analytical and Problem‑Solving Abilities The candidate must have the capability to dissect complex data and situations, particularly related to revenue and payroll. This includes pinpointing and rectifying discrepancies in revenue reporting, unraveling the root causes of operational inefficiencies, and creating effective solutions to boost performance. Effective Training and Leadership Skills A successful Regional Manager needs practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively. They must demonstrate hands‑on coaching, team building, and adaptability across multiple sites. Ultimately, flexible leadership, accountability, and clear communication ensure consistent operations and engaged employees. Technological Proficiency A solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software, is essential. Collaborating with IT departments and external vendors for the successful rollout of new technologies underlines this requirement. Excellent Communication and Reporting Skills Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial. The ability to communicate complex information in a clear and concise manner is key in this role. Cell Phone Use Employees may be required to use personal cell phones for work‑related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work‑related phone usage will follow company policy. The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on‑site and in corporate environments. Associates may frequently use computers and communicate via phone. Physical Demands Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on‑site awareness and safety. Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits Health Benefits – Medical, vision and dental insurance – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will Employment with PMC is on an at‑will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120‑day introductory period applies. This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one‑half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman's compensation laws. Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. #J-18808-Ljbffr Parking Management Company