CSR

Receptionist

The Animal Care Centers have been Cincinnati's leading provider of veterinary services, pet care, boarding and grooming for over 40 years, with offices in Fairfield, Forest Park and Blue Ash. Our practice has been selected as "Best of Cincinnati" 11 times and has an excellent reputation in the community. Our clinics are equipped with state-of-the-art veterinary technology, including digital radiography, ultrasounds, laser surgical units, cold laser therapy and more.

Receptionists (who are also called customer service representatives) are the customer-relations experts in a veterinary practice. They are the client's first impression of the practice, on the phone or in person. Receptionists must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure.

Receptionists are responsible for greeting clients; differentiating routine cases from emergency cases; scheduling appointments; entering client, patient, and financial data into the computer; generating invoices and explaining them to clients; processing payments; and managing the retrieval and storage of medical records.

Receptionists should expect to spend nearly all of their workdays at the front desk. The position requires the completion of a high-school degree or further education, competence in the English language, patience, and a pleasant manner. Ideally, newly hired receptionists will possess computer skills and have had cashier and related front-office work experience.