Technical Support Associate Analyst
Mindlance
Technical Support Associate Analyst
Duties: Responsibilities
On-site support for all executive and pharmacy support related needs. Installation, configuration, and troubleshooting of desktops, laptops, telephony, and other related technology devices. Research, test and evaluate new technology products. Develop proactive ways to avoid potential problems and automate maintenance tasks. Contribute to company-wide technology projects. Maintain a high level of customer focus on all interactions. Provide timely, creative, and alternative solutions to meet business needs. Maintain detailed documentation on all issues handled. Probe and uncover customers' underlying issues. Provide rotational support coverage. Actively share knowledge and offer assistance to teammates. Flexible to work on-site schedules and on-call rotations.
Skills: Aptitude and interest in learning new technologies. Excellent verbal and written communication skills. Capability to establish credibility quickly by following up and taking initiative. Must be able to do the following: Lifting over 30 lbs. Climbing above 4 feet
Education: High School diploma or equivalent required. Bachelor's degree or 2 or more years of job-related experience preferred.
Location: Fairfield, OH 4865 Dixie Hwy
Schedule: Start Date: 06/22/2026 Estimated End Date: 06/25/2027 Hours Per Week: 40.00 Hours Per Day: 10.00 Interview Notes: Monday - Thursday 2:30pm - 1:00am. 100% onsite. Flexible to work on-call rotations
Financials: Currency USD
EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Vacancy posted 5 days ago
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