Parts Specialist

Position Summary
Identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction.


Reasonable Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


Essential Functions

• The Parts Specialist will be responsible for assisting customers with obtaining the correct parts in friendly and courteous manner
• Provide customer service, evaluate the customer's needs, and answer questions regarding parts, pricing, product availability, and services
• Read catalogs, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss the use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate parts and functionality.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to the required sizes.
• Prepare parts for internal transfer between branches.
• Distribute internal shuttle shipment on incoming parts transfers.

Responsibilities

• Identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction
• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
• Receive and fill telephone orders for parts
• Fill customer orders from stock
• Prepare parts counter tickets / slips
• Advise customers on substitution or modification of parts when identical replacements are not available
• Examine returned parts for defects, and exchange defective parts or refund money
• Mark and store parts in stockrooms according to prearranged systems
• Discuss the use and features of various parts, based on knowledge of machines or equipment
• Demonstrate parts and functionality
• Place new merchandise on display
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to the required sizes
• Prepare parts for internal transfer between branches
• Distribute internal shuttle shipment on incoming parts transfers

Qualifications

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years of related experience

ERP Computer skills preferred.

Ability to stay organized and interact with customers, colleagues, suppliers and vendors

Excellent communication via email, phone, and in person

Prior automotive or heavy equipment experience and knowledge of related parts

Benefits

Health/Dental/Vision Insurance

Paid Time Off

401K

Life Insurance

Long/Short Term Disability

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate