Customer Service Representative (Remote, DE)

The UAI Group offers market-leading, local and cross-border debt collection for municipalities (local governments) and private companies in the area of traffic-related surcharges and administrative fees throughout Europe.

In recent years, we have become one of the leading specialists in the international identification of affected vehicle owners and the recovery of unpaid fees.

To strengthen our team, we are looking for a customer service representative (French/German) (m/f/d) for full-time employment, starting immediately.

Tasks

• Telephone and written communication with customers
• Expert advice
• Customer-oriented problem solving
• Ensuring the client's quality requirements and customer satisfaction
• Recording business transactions in the company software

Qualification

• Successfully completed vocational training
• Prior experience in customer service or debt collection is advantageous, but not a requirement – motivated career changers are also welcome.
• Excellent German skills, both spoken and written.
• Fluent French skills, ideally at a native speaker level.
• Confident use of common Microsoft Office applications
• A strong, collegial environment in a motivated and modern working atmosphere
• Very good, structured onboarding process
• Professional work equipment
• Employee massages
• Subsidized company pension scheme
• Bonus card with a €50 purchase value per month
• 27 days of vacation, increasing annually to 32 days
• Free drinks & fruit
• Free parking

Please note: This job description is translated from German.