DCO Tech

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You’ll play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Amazon does not sponsor immigration, including H‑1B, TN, and other non‑immigrant visas for this role. Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability. Carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services. Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors. Participate in on‑call duties, scheduled maintenance, and change management activities. Contribute to documentation and process improvement initiatives based on analysis of operational issues. Help interview, train, and onboard new team members. Physical requirements Lifting and moving material up to 40 pounds. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Work in an industrial environment Shift work longer than 8 hours to support 24/7 operations (covering both night and day shifts). The position may be assigned to a facility still under development, which could require travel to established locations for training until the designated site becomes fully operational. Essential requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational. Travel frequency will vary based on business needs and the operational status of the assigned facility. A day in the life Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution. Demonstrate a strong aptitude for troubleshooting and problem solving. Solve problems at their root and step back to understand the broader context. Maintain service level agreements through proactive issue detection and reporting. Act independently when direction or support is limited. Improve effectiveness through process innovation. Basic qualifications 1+ years of computer networking experience. 1+ years of Linux operating systems experience. Bachelor’s degree in Information Technology, Computer Science, or a related field. Experience with computer hardware troubleshooting and repair. Can lift and rack equipment up to 40 pounds. Preferred qualifications Ability to work in cramped spaces or elevated locations while adhering to health & safety guidelines. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure. Experience managing work and priorities through a ticketing system. Experience with cabling infrastructure best practices and methodologies. Experience working in a data center environment (racking, stacking gear, cable management, hot/cold aisle containment). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit Amazon hiring accommodations for more information. USA, GA, Covington – 30.00 – 54.00 USD hourly USA, TX, Wharton – 30.00 – 54.00 USD hourly USA, TX, Wink – 30.00 – 54.00 USD hourly USA, VA, Manassas – 30.00 – 54.00 USD hourly #J-18808-Ljbffr