Winery Host

Job Description:

COMPANY OVERVIEW

Created in 1978 by Baron Philippe de Rothschild and Robert Mondavi, Opus One remains committed to realizing our founders’ dream of bringing to life one unique wine that expresses the seamlessly blended personality and character of each family.  With a great sense of pride in our work to realize this dream, the people of Opus One bring profound dedication and unsurpassed attention to detail in our daily work.  We care deeply about the quality of our relationships within the winery, with our trade partners and with our customers.

Position Summary

Reflecting the spirit, grace and uncompromising hospitality of the Founders, the Winey Host welcomes visitors into our Courtyard Tasting Room and shares information about our vineyards, our wine, and the history of Opus One.  Calm and courteous, the Host offers professional customer service with a gracious demeanor going above and beyond to create special and lasting relationships with our guests. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.
Greets guests upon arrival in the Rotunda when possible and escorts them to the tasting room.
Offers a warm welcome to all guests and spends the first few minutes getting to know the guests.
Actively listens to guests to determine what they are interested in and want to know more about prior to telling our story in an engaging and natural way.
Serves wines to guests in our Courtyard Tasting Room, while explaining what makes our wine unique and special, and accurately describing vintages of Opus One.
Checks on guests as they taste through their wines and provides additional information regarding our wines, winemaking and history and answers any additional questions the guest may have.
Facilitates retail bottle sales and shipping orders using the Commerce7 POS System.
Supports team members with anything they may need to ensure the guest experience flows seamlessly at all tables.
Assists setting up and clearing all tables throughout the course of the day.
Stocks the Courtyard Tasting Room with all collateral, bags, gift boxes and breadsticks at the beginning and end of each business day.
Takes inventory of wine and provides counts to the Supervisor at the beginning and end of each business day.
Works with another guest relations team member counting the cash drawers to ensure the accuracy of the drawers at the beginning and end of each shift.
Ensures that various areas visited by the public are available, appointed, and meticulously maintained.
Closes down and prepares the tasting room for the next business day.
Maintains, updates, and expands knowledge of viticulture and enology by participating in educational trainings offered by Opus One and by outside sources.
Speaks knowledgeably about all Opus One representatives, history, and vintages offered for sale at the winery to better assist guests in the selection of wine or wine-related items.

QUALIFICATIONS

Two to Four (2-4) years’ experience working at a winery or wine-related business
Comprehensive wine knowledge
Strong retail sales/public relations skills and experience (luxury environment preferred)
Understanding, desire, and ability to represent Opus One in order to promote our wine and image
Must be at least 21 years of age 

PREFERRED QUALIFICATIONS

Fluency in other languages
Restaurant service or management experience preferred, specifically in fine dining
Knowledge of viticulture, winemaking, wine marketing, and/or wine tasting preferred
BA/BS degree

OUR COMMITMENT

SUSTAINABILITY: Opus One Winery is committed to doing its part to ensure a sustainable future and improve the environmental well-being of our community.  We will continue to ensure minimal impact by continually evaluating our environmental performance and working to improve our program whenever necessary with integrity and purity of focus.

COMPENSATION: Base Compensation Range: $20.00 – $28.00 USD hourly*

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Opus One Winery is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

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