Part-Time Estate Host

Job Description:

Job Title: Part-Time Estate Host
Start Date: Immediately
Compensation: $28 per hour + 3% commission (non-pooled). No tip line, but cash tips direct to the host are permitted.
FLSA Status: Non-exempt, part-time/on call.
Location: Baldacci Family Vineyards, 6236 Silverado Trail, Napa, CA 94558
Schedule: Friday – Monday, 10a – 6p. On-call additional days may be requested with advance notice.
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About Us
Baldacci Family Vineyards is a premium, limited production, family-owned and operated winery in the Napa Valley. Our cave holds our entire production facility below ground, promises a unique visitor experience, and our hospitality space has stunning views of the Stags Leap Palisades. Our brand is known for its authenticity, and we love sharing our estate-grown wines with the guests who visit us every year.

We are looking for someone to join our small, passionate team; someone who brings professionalism, curiosity, and a genuine love of connecting with people. If you thrive in a collaborative, responsive, and guest-focused environment, we would love to meet you.

What You’ll Do
•  Host guests and achieve or exceed established sales and wine club membership goals.
•  Conduct tastings within the winery’s pre-defined experiences and in adherence to all winery protocols.
•  Present the Baldacci brand story with clarity, enthusiasm, and a tone that is both professional and approachable.
•  Carefully review reservation notes to anticipate guest needs, personalize each visit, and drive the sale.
•  Enter and update CRM data for all guests, not just the booking contact, including: full name, email, phone number, and date of birth.
•  Ensure every guest leaves having thoroughly enjoyed their experience with a high regard for Baldacci hospitality and help carry on our 5-star Google rating.
•  Provide reception support as needed. Greet and check in guests, answer phones, respond to email inquiries, and manage the reservation calendar during busy periods or to cover gaps.

Required Qualifications
•  21 years of age or older.
•  Minimum 2 years in reception, hospitality, or guest-facing service (luxury or winery a plus).
•  Familiarity with reservation, CRM, and POS systems (e.g., Tock, Commerce7).
•  Professional phone and email etiquette with clear, prompt written communication.
•  Strong organization, multitasking, and problem-solving skills.
•  Warm, professional presence with confident verbal communication.
•  Able to stand and walk for 6+ hours and lift up to 45 lbs regularly.
•  Friendly, punctual, self-motivated, and team-oriented, with weekend availability.

Valued Attributes
Warm, organized, and attentive, you take pride in being the welcoming first face guests meet and the person who helps keep the day running smoothly. You enjoy connecting with people, anticipating their needs, and turning a great first impression into a memorable visit.

Baldacci Family Vineyards is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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