Call Center Customer Service Representative

Overview

Call Center Customer Service Representative

Perfect for Trades Minded Hands On Problem Solvers

Location: Indianapolis IN (In Office) Pay: $18$22/hr (based on experience & bilingual ability) up to $400/week in bonus

If you come from a trades background or youre the type of person who likes solving problems staying busy and helping people this role is built for you.

Bassett Services is growing fast and were looking for driven dependable team oriented people who want a stable career with real advancement. Youll be the first point of contact for homeowners who need help with HVAC plumbing or electrical issues and your ability to stay calm think clearly and guide customers makes a huge impact.

This isnt a boring desk job. Its fast paced team driven and perfect for someone who likes structure challenge and steady work.

Why This Role Appeals to Trades Minded Professionals

• Youre helping customers with real problems not selling random products
• You get to use your common sense communication skills and work ethic
• Youre part of a team that supports field technicians and keeps the operation running
• You get steady hours steady pay and steady growth
• Youre joining a company that values reliability grit and people who take pride in their work

What We Offer

• Medical Dental Vision & Prescription Insurance
• Disability & Term Life Insurance
• 401(k) with company match
• Paid Holidays
• Paid Time Off (PTO)
• Ongoing training development and advancement opportunities
• A supportive team focused environment with long term stability

What Youll Do

• Answer inbound calls and help customers schedule service
• Assist with maintenance agreement members and new customer inquiries
• Listen actively understand the issue and guide customers to the right solution
• Build trust and maintain strong customer relationships
• Use scheduling tools and customer management software
• Work closely with your call center team to keep operations running smoothly

What You Bring

• 2 years of customer service experience
• 1 year of call center experience
• Strong communication skills
• Comfortable using computers and learning new systems
• Excellent time management and organization
• Ability to stay focused in a fast paced environment
• Dependability accountability and a strong work ethic

If youve ever worked in the trades or you simply understand the value of teamwork reliability and helping people youll fit right in.

Who We Are

Bassett Services blends the close knit feel of a small business with the growth and stability of a larger organization. We work hard support each other and reward people who show up give their best and want to grow.

If youre ready to join a company that values real world skills strong character and long term commitment wed love to meet you.

Required Experience:

Unclear Seniority