Front Desk Coordinator

Job Description

Job Description

Front Desk Coordinator

Location: Tampa, Florida
Organization: Tampa Family Health Centers (TFHC)
Employment Type: Full-Time

About Tampa Family Health Centers

At Tampa Family Health Centers, healthcare is more than a service—it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community throughout Hillsborough County.

Joining TFHC means becoming part of a mission-driven healthcare organization where your work directly supports patient care and community health. This is an opportunity to contribute to a collaborative clinical environment and play an important role in the patient experience.

Position Summary

Tampa Family Health Centers is seeking a Front Desk Coordinator to support front office operations at assigned clinic locations.

The Front Desk Coordinator is responsible for greeting patients and completing patient registration at the point of service. This role interviews patients and validates protected health information (PHI) both in person and by phone, coordinates appointments, and supports efficient clinic and provider scheduling.

As the first point of contact, the Front Desk Coordinator plays a critical role in creating a positive, professional, and welcoming patient experience.

Essential Duties & Responsibilities

• Greet patients in a professional and courteous manner while providing exceptional customer service.
• Register new patients according to established protocols and assist with forms and documentation.
• Communicate Tampa Family Health Centers policies and procedures to patients.
• Schedule, reschedule, and confirm patient appointments and recalls.
• Obtain proof of insurance and accurately scan documentation into the electronic health record.
• Verify and update patient demographic and insurance information.
• Answer and manage incoming telephone calls and route messages appropriately.
• Collect and accurately document patient payments.
• Notify the answering service when the clinic is online or offline and forward messages to the appropriate staff.
• Maintain appointment logs and support daily front office operations.
• Follow all TFHC policies, accreditation standards, HIPAA requirements, and applicable regulations.
• Build positive relationships with patients, visitors, and fellow team members.
• Support the mission, vision, and values of Tampa Family Health Centers.

Required Qualifications

• High school diploma or equivalent.
• Minimum of one (1) year of customer service experience.
• Ability to navigate and enter information into an electronic health record.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Bilingual (Spanish/English) preferred.

Skills & Abilities

• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to multitask in a fast-paced healthcare environment.
• Ability to work effectively with individuals from diverse backgrounds.
• Team-oriented with the ability to adapt to changing priorities.
• Professional, compassionate, and patient-focused attitude.

Work Environment & Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Moderate noise level typical of a busy healthcare clinic.
• Ability to maintain focus and accuracy during prolonged periods of concentration.
• Ability to use computers, phones, and other office equipment throughout the day.

Why Join TFHC?

At TFHC, we know our team members are the heart of the care we provide. We offer a comprehensive benefits package designed to support your health, financial wellness, professional growth, and long-term future.

Eligible employees may have access to:

• Medical, dental, and vision insurance
• Affordable medical plan options
• $0 copay for eligible employee visits and diagnostic testing at TFHC
• Dental coverage with employee-only coverage available at no cost
• Vision coverage for routine eye exams, glasses, lenses, and contacts
• Employer-paid life insurance and accidental death & dismemberment coverage
• Employer-paid long-term disability coverage after eligibility requirements are met
• Generous Paid Time Off (PTO)
• Seven paid company holidays
• 401(k) retirement plan with employer contribution after one year
• Employee Assistance Program (EAP)
• Pet insurance
• Employee discount program
• Student loan refinancing resources
• Career growth and advancement opportunities throughout one of Florida's largest Federally Qualified Health Centers

Public Service Loan Forgiveness

As a nonprofit healthcare organization, employment with Tampa Family Health Centers may help support eligibility for the Public Service Loan Forgiveness (PSLF) Program for employees with qualifying federal student loans.

PSLF eligibility is determined by federal program requirements, including loan type, repayment plan, qualifying payments, and employment status. Employees are encouraged to verify their eligibility through Federal Student Aid.

Benefits That Support You

TFHC's benefits are designed to provide meaningful support beyond a paycheck. Eligible employees may enroll in medical, dental, vision, life insurance, disability benefits, and other voluntary benefit programs.

Our benefits package supports everyday needs, long-term financial planning, and peace of mind while giving employees access to care through the same organization trusted by patients across the Tampa Bay community.

Join Us

If you're looking for more than just another front desk role and want to be part of a mission-driven organization where your work truly makes a difference, we encourage you to apply and join the Tampa Family Health Centers team.

Please note that employee's initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional Mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employees assigned work location.