Warranty Claims Specialist

We are seeking a reliable and organized Warranty Claims Specialist to manage and process manufacturer warranty claims with accuracy and efficiency. This role is critical in ensuring compliance with factory policies and maximizing reimbursement. You’ll collaborate closely with service advisors, technicians, and manufacturer representatives to ensure warranty submissions are processed quickly and correctly. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Benefits:

• Competitive Pay based on experience
• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Monday to Friday. No Weekends.

Responsibilities

• Review, prepare, and submit warranty claims to the manufacturer in accordance with dealership and factory guidelines
• Track warranty claim status and follow up on unpaid or rejected claims
• Ensure compliance with all manufacturer policies and documentation requirements
• Maintain organized and accurate records of all warranty submissions
• Communicate with service and parts departments to verify work performed and parts used
• Reconcile warranty payments and process adjustments as needed
• Coordinate with manufacturer representatives during warranty audits
• Assist with administrative tasks and reporting within the service department

Qualifications:

• 1+ years of experience as a warranty administrator or service department role required
• Ford warranty experience strongly preferred
• Familiarity with dealership management systems (DMS) and warranty software
• Strong organizational and time management skills
• High attention to detail and accuracy
• Excellent written and verbal communication skills
• Proficient with Microsoft Office Suite and digital records management
• Ability to work independently and within a team
• Valid driver’s license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.