Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency on September 1, 2023, and since then our team has grown to four employees plus myself. We're all committed to building something exciting, supportive, and high-performing. We offer a stocked breakroom full of snacks, group life insurance, three weeks of paid vacation each year, unlimited commissions, bonus incentives tied to sales promotions, strong worklife balance, and reimbursement for licensing costs.

Our office is very active in the community through Habitat for Humanity, where we participate in build days twice a year, and we prioritize ongoing education and advancement opportunities so our team can continue to grow.

Our culture is truly work-hard, play-hard we get things done, we have fun doing it, and we support one another along the way. If youre motivated, upbeat, and excited to grow your career in a positive environment where effort is rewarded, youll feel right at home here.

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Kat Stevenson - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer
• Bilingual Spanish preferred.