Service Advisor

Job Description

Job Description

We are looking for an experienced Service Advisor to join the team at Planet Honda in Tilton, New Hampshire. This is a full-time, salary + commission position and the successful candidate will be an individual contributor who is passionate about customer service. Our dealership is a newer state-of-the-art sales and service facility with top rated customer satisfaction and a phenomenal location. The ideal candidate will have a professional attitude, excellent interpersonal and communication skills, as well as a strong knowledge of the automotive industry.

Compensation & Benefits:
Planet Honda offers a competitive salary along with a full benefits package that includes health, dental, and vision insurance, 401K, and vacation time.

Responsibilities:
• Offer superior customer service to all clients
• Assess customer service requirements and address additional concerns
• Schedule service appointments and coordinate follow-up
• Perform service write ups and document services accordingly
• Track and record customer and repair orders for processing
• Generating sales
• Resolve customer complaints and service issues in a timely manner
• Develop and maintain relationships with customers
• Adhere to company policies

Requirements:
• High school diploma or equivalent
• Automotive Service Advisor experience
• Excellent customer service and interpersonal skills
• Ability to multitask and prioritize
• Proficient in computer systems
• Strong organizational and problem-solving skills
• Ability to handle high-pressure situations

EEOC Statement

Planet Honda is an Equal Opportunity employer and pledges to adhere to all national, state, and local laws related to the nondiscrimination against applicants and employees with regard to race, color, religion, age, sex, sexual orientation, national origin, veteran status, disability, or any other basis.