Customer Service Representative

Customer Service Representative

BURNCO is a leading supplier of construction materials, proudly serving communities across North America. We are committed to quality, safety, and customer service, and we're building a team that reflects those same values.

Are you someone who enjoys helping customers and keeping operations running smoothly? Looking for a role where communication and coordination make a real impact? We are hiring a Concrete Ready-Mix Customer Service Representative in Colorado — apply if interested.

You'll be the main point of contact for customers placing concrete ready-mix orders, guiding them from order placement through delivery. You'll work closely with Sales, Dispatch, plant teams, and field crews to manage order details, changes, and scheduling while keeping customers informed. You'll help keep operations running smoothly by supporting efficient truck scheduling, communicating material and volume needs, and maintaining accurate documentation and COD payments. Fluency in English and Spanish and strong knowledge of the Colorado Front Range are key to success in this role.

What you will be doing:

• Take and process concrete ready-mix orders and assist customers from order placement through delivery
• Communicate with Sales, Dispatch, plants, and Foremen regarding order details, changes, and project updates
• Educate customers on products, mix designs, delivery availability, and industry standards
• Manage order modifications before and during delivery and provide real-time status updates
• Schedule truck assets efficiently to maximize resources
• Process COD credit card payments and maintain order documentation and tickets
• Support inventory accuracy by communicating volume and material changes
• Perform additional duties as assigned
• Fluency in English and Spanish required
• Strong knowledge of the Colorado Front Range required

What we would like from you:

• Reliable attendance with the flexibility to work irregular hours, frequent overtime, and Saturday shifts
• Strong knowledge of the service area; experience in the transportation and construction industries preferred
• Proficient mathematical, computer, and telephone skills
• Excellent customer service and communication skills, both verbal and written
• Strong organizational and time-management abilities
• Ability to multitask effectively in a fast-paced environment
• Ability to perform well under pressure and meet tight deadlines
• Fluency in both English and Spanish required
• High school diploma or GED preferred
• Minimum of one year of customer service experience in the concrete and/or ready-mix industry preferred

Location and other key details:

• This is a full-time permanent field-based position at our Corporate Office, 1120 W 122nd Ave, Suite 301 Westminster, CO 80234.
• The hours of work will be Monday to Saturday, totaling 40 or more hours per week
• Must possess a valid driver's license with a clean motor vehicle record (MVR)
• Frequent sitting and use of fine motor skills such as manual dexterity, hand / eye coordination, and active hearing and vision

Salary Range: $25 and up with experience

Why BURNCO?

• Be part of a supportive, high-performing team that values your growth and success
• Enjoy competitive compensation and a comprehensive benefits package, paid time off, and more
• Experience our inclusive, collaborative, and safety-focused culture
• Take part in team events, professional development activities, and community initiatives

Join us and be part of an organization that values safety above all. BURNCO offers a supportive and dynamic work environment where you can truly make a difference. With competitive compensation, comprehensive benefits, and opportunities for professional growth, BURNCO is where you can thrive while contributing to a culture of safety and excellence.

BURNCO is an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified candidates are encouraged to apply.

We thank all applicants for their interest. Only those chosen for an interview will be contacted.