Customer Care Representative

Are you looking for a place where you can bring yourgoals? With over 34 locations throughout the Northeast, Portland Glass offers glass repair and replacements. We are known for our excellent and reliable services, and take pride in being a part of the Neighborly family. As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together. Bring your experience and make a difference. As a Customer Service Representative on the Portland Glass team, a typical day for you will include: Answer all incoming phone calls from customers in a professional and timely manner Listen effectively to customer inquiries and concerns, and quickly determine the appropriate course of action Use a script when communicating the next steps to customers (Insurance Vendor, Sales, Customer Care, Vendor for car parts, etc.). Understanding and striving to meet and exceed daily productivity goals while providing excellent and consistent customer service Collaborating with teammates on larger scale projects and initiatives Bring your skills and achieve success. (Required qualifications) 1+ years of experience in customer service, call center experience preferred Excellent verbal/written communication skills Strong Microsoft Office and computer skills Ability to work in a fast-paced environment Ability to pass a background check and drug test, per applicable state laws Education: High school diploma or GED Physical requirements: Must be able to lift minimum of 25 pounds Bring your work ethic and gain stability. Full benefits package offered: Medical Dental Vision Employer paid life insurance 401k with match PTO/paid holidays Employee Assistance Program Financial benefits: Semi-annual bonuses based off position metrics Associate Equity Program Referral Bonus Program Competitive pay: Based on experience! Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self. #J-18808-Ljbffr PORTLAND GLASS OF NASHUA