Dental Front Desk Administrator

Lakewood Complete Dentistry

At Lakewood Complete Dentistry, our vision is to redefine the patient dental experience by combining exceptional care with compassionate service. We aim to be the community's trusted destination for an elite dental experience, where every patient receives personalized, top-tier treatment in a welcoming environment. Our commitment to excellence in every detail—whether in our communication, the quality of care, or our dedication to customer service—drives us to elevate the standard of what a dental practice should and can be. We strive to empower each individual to achieve optimal oral health, while fostering lasting relationships that impact both the individual and the community. We are not just a dental practice—we are a team working together to set the benchmark for dental care and experience.

About the Role

We are seeking a dependable person who is looking to build not only a career with our practice but to help build a better community.

Key Responsibilities

• Greet patients and assist them with checking in and out
• Schedule appointments and management scheduling updates
• Manage reminder system and coordinate follow-up visits
• Maintain accurate, up-to-date patient records, manage digital forms, treatment notes, and insurance data; ensuring HIPAA compliance
• Answer calls promptly, direct inquiries, and coordinate with clinical and administrative staff.
• Confirm benefits, obtain pre-authorization when required, and communicate coverage details to patients.
• Collect payments at the time of service, reconcile daily POS transactions, and manage collections.
• Strong knowledge of dental practice management system Open Dental preferred
• Assist with tracking and ordering dental supplies as needed.
• Maintain adherence to HIPAA, practice policies, and quality standards.

Qualifications

• Experience:
  • HSD or equivalent; preferred experienced with business preferred.
  • 3-5 years of experience in a dental front office, administrative, or receptionist role.
  • Familiarity with dental terminology, procedures, and insurance processes is a plus.
  • Friendly, upbeat, and dependable personality; strong interpersonal skills to build rapport with patients and staff.
  • Detail-oriented, organized, and able to multitask in a fast-paced environment, with strong written and verbal communication skills.
  • Ability to verify insurance benefits and manage patient accounts, including collections when necessary.
  • Understanding of dental office workflow, infection control protocols, and PPE requirements.
  • Self-starter, critical thinker, and team player who can adapt to changing priorities.

Benefits

• $25-32 an hour + Bonus
• Healthcare
• Up to 5 weeks Paid Time Off
• Dental
• 401k matching

Equal Opportunity Employer

Lakewood Complete Dentistry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.