Lead Development Representative- Remote

OverviewAre you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better. The Lead Development Representative (LDR) will focus on implementing Concentra's outbound sales strategy, specifically by prospecting and filling the field sales funnel with qualified opportunities. This position's primary responsibility will be to vet leads, make phone calls to prospective customers and schedule appointments. The LDR will work various lead types to identify opportunities that meet a minimum qualification criterion to hand off to field sales. This position will initially report to the Senior Director of Sales Effectiveness where the focus will be on training and special projects until a defined LDR territory becomes available.ResponsibilitiesInitiate a high volume of prospecting/callingEffectively use CRM (Microsoft Dynamics) to accurately track activity and account information of all prospectsWork various lead types defined by the sales organization to qualify or disqualify based on specific criteriaBuild rapport with prospects by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding based on where the prospect is in the buying processWhen a lead is identified the LDR utilizes tools such as CRM, Google and LinkedIn to determine organizational structure, decision makers, and key influencers in the prospect organizationGather key information during conversations with the decision makers by asking pertinent discovery and follow up questions to determine current needs and challengesExecute a precise contact cadence (phone calls, emails, social media) in efforts to schedule appointments with qualified prospectsConsistently meet and exceed daily activity metrics in areas of leads worked, completed calls, and appointments scheduledCompliment quantity of work with quality and effectiveness of work performedNurture a lead effectively until they are Sales ReadyLearn and demonstrate a fundamental understanding of Concentra services and state regulations to clearly articulate capabilities and advantages to prospective customers to successfully manage and overcome prospect objectionsQualificationsEducation Level: High School Diploma or GEDCustomarily has at least one year of sales experienceTelephonic sales experience a plusRemote work environment experience a plusExperience in occupational health care or workers' compensation industry is a bonusConcentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and FlexibilityAbility to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutionsOutstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalismThe ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policiesDisplay a self-discipline/self-starter attitude and focus to effectively manage and prioritize in an intense and high-volume businessStrategic thinking skills: critical thinking is a must when identifying customer concerns, revenue maximization opportunities, and customer next stepsTeam player who possesses a desire and ability to work in a fast paced, goal oriented, high growth sales environmentDemonstrated success in prospectingStrong organizational and time management skillsExceptional verbal communication skills coupled with excellent listening skills through telephonic conversationExcellent written communication skills with the ability to write a relevant message to the buyerFlexibility in moving between diverse job tasksPossesses an outstandingly warm, positive, energetic and professional demeanorSolid work ethic and integrity with a desire to work with a high level of energy and be a Concentra brand advocateComfortable and familiar with technologyAbility to leverage sales automation and tools to streamline effortsAdditional DataThis job requires access to confidential and critical information, requiring ongoing discretion and secure information management.401(k) Retirement Plan with Employer MatchMedical, Vision, Prescription, Telehealth, & Dental PlansLife & Disability InsurancePaid Time Off & Extended Illness Days OfferedColleague Referral Bonus ProgramTuition ReimbursementCommuter BenefitsDependent Care Spending AccountEmployee DiscountsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Concentra is an equal opportunity employer, including disability/veterans.J-18808-Ljbffr