Corporate Fleet Account Manager
Excel Facility Services
Job Description
Job Description
Position Summary:
The Corporate Fleet Account Manager has overall responsibility for the successful execution of Excel Facility Services Group's fleet-washing program. The Account Manager serves as the primary liaison between the corporate client, individual client locations, Excel management and field fleet-washing crews.
Key Responsibilities:
• Serve as the client's single point of contact for the fleet-washing program.
• Manage approximately 6,000 scheduled vehicle washes per month across assigned markets.
• Develop weekly and monthly washing schedules.
• Coordinate vehicle availability with individual client locations.
• Provide schedules and daily assignments to Crew Leads.
• Monitor production throughout the week rather than waiting until month-end.
• Track companywide target of approximately 1,386 washes/week.
• Track individual crew target of approximately 462 washes/week.
• Identify crews or locations falling behind schedule and implement recovery plans.
• Coordinate make-up service for vehicles that were unavailable.
- In office position
Maintain reporting distinguishing:
- Scheduled vehicles
- Available vehicles
- Completed vehicles
- Client-unavailable vehicles
- Missed vehicles
- Rescheduled vehicles
• Review daily Crew Lead production reports.
• Verify vehicle/unit documentation and service records.
• Manage client complaints and quality concerns.
• Coordinate re-washes when appropriate.
• Perform periodic field visits and quality inspections.
• Monitor safety and wastewater-compliance procedures.
• Review chemical, equipment and supply requirements.
• Coordinate equipment repairs and backup equipment.
• Coordinate relief staffing for callouts and emergencies.
• Monitor overtime and labor utilization.
• Review Crew Lead performance incentives.
• Prepare weekly/monthly client KPI reporting.
• Conduct client operational meetings and performance reviews.
• Coordinate with Excel accounting to verify monthly billable vehicle counts.
• Identify opportunities for operational efficiencies and additional fleet/facility services.
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