Disputes Investigator
City National Bank & Trust
Job Description
Job Description
CARD DISPUTE INVESTIGATOR
We have a full-time opportunity for a detail oriented individual responsible for investigating and researching authorized and unauthorized card disputes in accordance with federal regulations and Visa guidelines.
Responsibilities :
- Investigate debit card and ATM fraudulent issues in accordance with federal regulations.
- Track and monitor deadlines for disputes in a dispute management software.
- Prepare and maintain supporting documentation and customer/bank correspondence for disputes.
- Assist internal and external customers with dispute questions and inquiries.
- Submit and monitor chargebacks through the Visa Dispute process.
- Review, analyze, and prepare reports.
- Perform routine daily tasks.
Ideal Qualifications:
- High school degree or equivalent; some college preferred.
- Previous banking or Debit Card/ATM experience
- Proficiency in Microsoft programs including Excel and Word; experience with Jack Henry, Fiserv, and Finser software/programs a plus.
- Ability to learn and adapt to new electronic software and applications.
- Ability to work in a fast-paced environment under strict deadlines.
- Ability to use a variety of tools and resources to investigate and research complex problems.
- Effective multi-tasking and time management skills for working on multiple projects at a time.
- Effective customer service and communication skills.
- Self-motivated, ability to work independently and with a team.
- Ability to abide by necessary state and federal regulations.
Vacancy posted 6 days ago
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