Account Manager

Account Manager

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description:

We are seeking a relationship-driven and proactive professional to join us as an Account Manager. You will serve as a trusted advisor and strategic partner to clients throughout their journey. In this role, you will build meaningful, long-term relationships by deeply understanding client goals and aligning solutions to support their success. You will play a key role in ensuring clients feel supported, represented, and guided while helping them maximize the value of their partnership. By collaborating with internal teams and maintaining strong communication, you will help drive retention, growth, and overall client satisfaction. This position is ideal for someone who thrives in a fast-paced environment, takes initiative, and enjoys creating impactful client experiences.

Responsibilities include, but are not limited to:

• Lead launch sessions with new clients to set expectations and align on goals
• Manage first-week follow-up processes with clients and staffers to ensure successful onboarding
• Conduct ongoing client check-ins to assess satisfaction and uncover evolving needs
• Provide proactive support during onboarding and trial phases to ensure successful engagement
• Lead and participate in client meetings to ensure alignment and progress
• Collaborate with internal teams to deliver a seamless client experience
• Maintain accurate documentation, including notes, updates, risks, and opportunities
• Drive client retention and account health by identifying risks and addressing concerns proactively
• Contribute to company initiatives and continuous improvement efforts
• Identify and drive account growth opportunities aligned with client goals
• Build and maintain strong client relationships by establishing trust, credibility, and consistent communication
• Cultivate client referrals through strong relationship management
• Act as the central point of coordination between clients and internal teams
• Diagnose client challenges and guide them toward appropriate solutions
• Monitor account performance and identify opportunities for improvement and expansion
• Support staffers when necessary to maintain alignment with client expectations

Requirements:

Additional Job Description

Key Skills:

• Relationship building and trust development
• Consultative thinking and strategic mindset
• Strong communication and stakeholder management
• Ability to simplify complex topics and align multiple stakeholders
• Strategic account development and growth identification
• Problem framing and solution navigation
• Cross-functional collaboration skills
• Proactive approach with a strong ownership mindset
• Business acumen and understanding of client operations
• Patience, empathy, and a client-focused approach

Qualifications:

• At least 1 year of experience in customer service, client relations, or a related role
• Excellent verbal and written English communication skills
• Strong problem-solving abilities and a customer-centric mindset
• High level of professionalism and strong telephone communication etiquette
• Strong organizational skills and attention to detail
• Ability to adapt and thrive in a fast-paced environment
• Familiarity with CRM tools
• Sales experience is preferred but not required

Software and Tools:

• Microsoft Office 365
• Zoom
• Zendesk
• ActiveCampaign
• Salesforce
• Workday
• GoTo
• DocuSign

Work Shift:

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.