Desktop Support Specialist

Senior Desktop Support Engineer Overview

• The Senior Desktop Support Engineer will provide high-touch technical support to end users, ensuring seamless technology operations and exceptional service delivery.
• Collaborate with the Infrastructure Director to manage and enhance the firm's IT systems and user experience.
• Administer the helpdesk function, prioritizing and resolving incidents to minimize business disruption.
• Manage Citrix environments, including virtual desktops and published applications, ensuring optimal performance and reliability.
• Oversee endpoint patch management, ensuring security compliance and reducing vulnerability exposure.
• Provide support for mobile device management, including enrollment, compliance policies, and remote device management.
• Contribute to infrastructure projects and initiatives, collaborating with team members to achieve organizational goals.
• Maintain clear documentation and knowledge-based articles to improve processes and workflows.
• Support the business outside standard hours when needed, demonstrating flexibility and a customer-first mindset.

Senior Desktop Support Engineer Key Responsibilities & Duties

• Administer and own the helpdesk function, ensuring service levels are met and incidents resolved efficiently.
• Deliver high-touch technical support to end users, including senior stakeholders and executives.
• Manage Citrix environments, including virtual desktops and published applications, ensuring seamless user experiences.
• Oversee endpoint patch management, ensuring timely updates and robust security compliance.
• Administer the Dell Wyse thin-client estate, managing device provisioning and lifecycle.
• Support mobile device management through Microsoft Intune, ensuring compliance and security.
• Handle user onboarding and offboarding, ensuring timely account provisioning and equipment setup.
• Create and maintain documentation, driving process improvements and knowledge sharing.
• Participate in infrastructure projects, collaborating with the Infrastructure Director and team members.

Senior Desktop Support Engineer Job Requirements

• Bachelor of Science (BS) degree required, preferably in a related field.
• Minimum 5-7 years of experience in virtualization, Active Directory, Windows OS, and Citrix administration.
• Proficiency in Citrix Virtual Apps and Desktops administration and troubleshooting.
• Strong knowledge of endpoint patch management tools and processes.
• Experience with Microsoft 365 administration and end-user support.
• Familiarity with mobile device management platforms, preferably Microsoft Intune.
• Excellent documentation, process management, and problem-solving skills.
• Ability to adapt to a fast-paced environment and manage multiple priorities effectively.
• Financial services or hedge fund experience preferred.