Internal IT Engineer

Job Description

Job Description

POSITION SUMMARY 

As an Internal IT Engineer, you will be responsible for user account and equipment provisioning as well as assisting employees with resolving their IT-related issues. The schedule for this position is Monday through Friday 8am-4:30pm EST onsite at our headquarters office in Melville, NY. The salary for this position is $60,000- $70,000.

 

POSITION REQUIREMENTS 

• Provision and de-provision user accounts for employee on/offboarding
• Asset management and allocation including but not limited to laptops, monitors, docking stations, webcams, headsets
• Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate software and computer equipment
• Organize and schedule diagnostic testing around employee availability to inhibit impact
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
• Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results)
• Identify and document computer or network equipment warranty issues and communicate them internally.
• Act as a liaison between vendors and employees for open vendor support requests

 

DESIRED SKILLSET / EXPERIENCE

• Technical Support Experience: 2-5 Years (Preferred)
• Experience working with Azure (A plus)
• Experience working with Office 365 (Preferred)
• Experience working with SonicWall devices (Preferred)
• Experience working with HP Devices (Preferred)
• Ability to communicate effectively
• Ability to Prioritize multiple tasks effectively
• Ability to work in a fast-paced environment
• Ability to work independently and in a team environment
• Proven Experience as a Technical Support Analyst or relevant position
• CompTIA A+ and Network+ will be required within 1 year of hire.

 

Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.

 

\nCompany Description

Sourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!

Company Description

Sourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!