Help Desk Analyst

Desktop Support Technician (Contract-to-Hire)

Location: Huntersville, NC (Fully Onsite)

Duration: Up to 6-Month Contract-to-Hire

Compensation: $24.00/hour during contract period; converts to approximately $27.50/hour upon hire

Overview

Robert Half is seeking a Desktop Support Technician for a contract-to-hire opportunity with a growing organization in the Huntersville area. This position is fully onsite and ideal for an IT professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and delivering excellent customer service in a fast-paced environment.

Key Responsibilities

• Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues.
• Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service
• Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records.
• Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary.
• Install, configure, upgrade, and support Windows-based workstations and business applications.
• Support user account administration and access management within Active Directory.
• Assist with operating system patching, software deployments, and workstation imaging activities.
• Perform hardware diagnostics, repairs, and routine maintenance on end-user devices.
• Provide advanced support for Microsoft Office applications, including Outlook.
• Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues.
• Utilize monitoring and diagnostic tools to proactively identify and address technical concerns.
• Develop and maintain technical documentation, knowledge base articles, and troubleshooting guide
• Analyze recurring issues and recommend improvements to enhance system reliability and user experience.
• Support deployment of new technology equipment, including setup, configuration, and delivery to end users.
• Follow established security policies and contribute to the protection of organizational systems and data.

Required Qualifications

• 1+ years of experience in desktop support, help desk, or technical support environments.
• Experience troubleshooting Windows operating systems, Microsoft Office 365, printers, and hardware devices.
• Working knowledge of Active Directory user administration.
• Familiarity with ticketing systems and IT service management processes.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced support environment.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience with workstation imaging and software deployment tools.
• Exposure to basic networking concepts and troubleshooting.
• Experience supporting enterprise environments with a diverse user base.

Why Join?

• Opportunity to convert to a permanent position in six months or less.
• Hands-on exposure to a broad range of technologies and IT infrastructure.
• Collaborative team environment with opportunities for professional growth and advancement.