Inside Sales & Service Coordinator

Inside Sales & Service Coordinator

Company: Specialty Minerals Inc., a Minerals Technologies company, is the largest supplier and global leader in providing Precipitated Calcium Carbonate (PCC) and Ground Calcium Carbonate (GCC) specially designed for customers' application needs.

Location: USA | Remote US - Ideal candidate will be able to report to one of the following offices regularly as needed for meetings: Adams, Mass., Canaan, CT, Bethlehem, PA, or Lucerne Valley, CA.

Compensation: Approximately $90k - $100k annually

What We Offer:

• Competitive pay, commensurate with experience
• Health/Dental/Vision plans
• 401k company match
• Life Insurance
• Short Term Disability & Long-Term Disability
• Educational Assistance
• Employee Assistance Plan

Responsibilities

The Inside Sales & Service Coordinator is responsible for supporting the Performance Minerals business unit with lead management and support for existing customers. The overall objective is to maintain the daily workflow required to develop opportunities and provide a customer centric experience.

• Inside Sales
• Vet and respond to pre-sale inquiries maintaining ownership of leads to point of close or hand off to the proper channel.
• Provide support for the field sales team including but not limited to communications on pricing, availability, and other customer requests
• Maintain current documentation for the Performance Minerals intranet resources
• Act as a liaison for established distributor relationships

• Pricing Implementation
• Manage Master Price document (MPAL) real time updates
• Act as gatekeeper for price changes and new price implementations against published approval limits
• Interface with Billing and CSR teams to ensure accurate order invoicing
• Investigate payment discrepancies to point of resolution
• Coordination of communications for pricing announcements
• Track and process distribution channel rebate claims and commission payments

• Reporting & Data Analysis
• Supports business development with periodic sales reports providing analysis for strategic decision making and continuous improvement
• Maintain ownership of the PMIN Division's Salesforce CRM system
• Maintain or Develop Sales Pipeline Dashboard Reports
• Ensure input data is kept up to date

• Customer Service Support
• Develop a fully integrated understanding of core customers and product lines
• Support the PMIN division's CSRs as a flex team member with ability to pick up additional order management in times of demand surges.
• Develop standard work and reference documentations for CSR teams across the Performance Minerals division
• Management of Special Projects

Skills and Competencies

• Customer-focused mindset with proactive communication
• Strong coordination and follow-through
• Capable of managing priorities independently
• Ability to coordinate across production, logistics, and sales teams
• Problem resolution and conflict management
• Knowledge of Oracle ERP and Salesforce CRM preferred
• Background in Manufacturing Customer Service strongly preferred

OE/Lean

Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work, and Problem Solving.

Qualifications

Qualifications/Requirements

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

Education: 4-year college degree required.

Knowledge & Abilities: Must have excellent Microsoft Word, Excel, Power Point and communication skills. An individual with a strong background in math, a basic understanding of science/chemistry and keen attention to detail is best suited for this position.

Travel: Limited travel may be required

Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.

Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, web-conferencing, electronic mail, and phone calls.

Work Hours: Full time, Monday-Friday with normal scheduled hours of 8:00AM 4:30PM. Occasional overtime may be required.

Safety Training: A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or through the online training system. Additionally, an employee must be provided further training if a job duty/task has changes that will affect the health and safety aspects of that employee's position.

Additional refresher safety training will be required as management deems appropriate or as dictated by government regulations.