Accounts Receivable Specialist

Job Description

Job Description

We are looking for an Accounts Receivable Specialist to support billing, collections, and receivables operations for an insurance organization in Warren, New Jersey. This Long-term Contract position focuses on resolving routine account issues, assisting with deductible-related activities, and helping improve cash recovery through timely follow-up and accurate documentation. The role works closely with brokers, agents, and internal support teams to address payment questions, clear outstanding items, and maintain organized account records.

Responsibilities:
• Manage day-to-day accounts receivable activities by reviewing open balances, supporting billing tasks, and helping maintain accurate deductible-related account information.
• Investigate payment discrepancies, billing questions, and allocation concerns to identify root causes and move issues toward resolution.
• Follow up with brokers and agents on past-due balances, document collection efforts, and record payment commitments and account updates.
• Assist with cash application processes, including researching unapplied receipts and helping ensure funds are matched correctly to customer accounts.
• Support administration of payment arrangements by tracking terms, maintaining records, and monitoring adherence to agreed schedules.
• Respond to routine billing and collections inquiries with clear communication and escalate higher-risk disputes or complex matters when needed.
• Work with offshore and internal business partners to coordinate issue resolution and keep receivables activities moving efficiently.
• Prepare and maintain account documentation, operational notes, and reporting details to support ongoing monitoring and audit readiness.