Help Desk Technician

Senior Technical Recruiter @ Dexian | Full-Cycle Recruitment Base pay range $22.00/hr - $24.00/hr Direct message the job poster from Dexian Job Description: Duration: 10+ Month of Contract Work Mode: Onsite during core business hours; nights, weekends, second shift, and holidays are remote Job Summary: We are looking for a customer-focused Service Desk Agent to provide technical support to internal users in a fast-paced call center environment. The role involves troubleshooting application issues, responding to calls and chats, and ensuring timely resolution of IT incidents. Key Responsibilities Provide remote application and technical support to internal users Respond to inbound calls and chat requests efficiently Troubleshoot primarily software-related issues; assist with basic hardware queries Log, track, and elevate tickets using a ticketing system (ServiceNow preferred) Remotely access end‑user systems to resolve issues and achieve first‑call resolution Support onboarding and training of new team members as needed Basic Requirements Experience in Help Desk / Service Desk or IT Support roles Strong communication and customer service skills Familiarity with ticketing systems and remote support tools Willingness to work shift‑based schedules, including nights and weekends Training & Schedule Rotational shifts based on business needs (including weekends) Training: First 2 weeks: Monday–Friday, 8:00 AM–5:00 PM (classroom‑style training) DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Seniority level Entry level Employment type Contract Job function Administrative Industries IT System Training and Support #J-18808-Ljbffr