Adult Services Associate - Naper Boulevard Library

Job Description

Job Description

Salary: $22.30/hr

POSITION SUMMARY

TheAdult Services Associateprovides reference and Readers Advisory services and technologyassistanceto Library customers. Supports staff in managing collections and conducting programs. Promotes Library resources, programs, and services.

RESPONSIBILITIES

• Assistscustomers with a broad spectrum of resources, including print, electronic and digital online resources.

• Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.

• Provides training and guidance to customers and staff, providing support one on one and occasionally with groups in classroom settings.

• Usesrelevant computer software to access information, answer questions, and perform daily tasks.

• Stays current with adult and teen literature, relevant technology, and library trends.

• Provides reference and Readers Advisoryassistanceto customers, including topical research and material location.

• Assistsand occasionally leads presentations of library programs.

• Assembles and arranges displays of public information, bulletin boards, books, and other library materials.

• May process, track, and report Interlibrary Loan (ILL)requests;may serve as contact person for ILL services.

• Mayperiodically serve as PersonInCharge (PIC), providing support for employees, customers, and facility issues.

• Assists Librarians with collection management following established guidelines.

• Prepares reports and statistics for review asrequested.

• Proactivelyparticipatesin outreach activitiesand eventswith Library partners.

• Works with volunteers to assign and review tasks.

• Troubleshoots and resolves minor computer hardware and software problems.

• Attends professional development opportunities.
  

KNOWLEDGE/SKILLS/ABILITIES

• Proficient in relevant computer software programs such as Microsoft Office and Outlook.

• Strong technology skills to assist with technology classes for customers and staff training.

• Familiar with current operating systems: Microsoft Office Suite, social networking tools, mobile platforms (iOS and Android), cloud storage (including OneDrive and Google Drive.

• Demonstrates exceptional customer service, providing qualityassistanceto vendors, customers, and staff.

• Ability to effectively provide referenceassistanceand instruction services.

• Demonstrates strong verbal,writtencommunicationand interpersonalskills ;working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.

• Ability to successfully lead programs and give presentations.

• Uses problem solving skills indeterminingpriorities, findingtimelysolutions to departmental or system-wide issues.

• Service-oriented with the ability toestablishand maintain effective relationships with staff and the public.

• Successfully supports and/or collaborates on projects and programs with staff members.

• Takesresponsibility for consistent completion and follow-up on all tasks.

• Responsive to change anddemonstratesadaptability.

• Maintains a positive approach while doing daily tasks and when faced with adversity.

• Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION/EXPERIENCE/QUALIFICATIONS

• Bachelors degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.

• Bilingualproficiencya plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Communicate with staff and customers in person, via email and over the phone.

• May require either being in a stationary position or moving about for prolonged periods.

• Moves equipment or library materials weighing up to 35 lbs.

• Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.

DETAILS

The benefits of this position at the Naperville Public Library include:

• Annual Vacation Accrual: 3 weeks per year.
• Holidays: 7 days per year.
• Annual Sick Accrual: 12 days per year.
• Up to 5 Personal Days per calendar year prorated based on the hire date.
• Illinois Municipal Retirement Fund (Pension Plan).
• Health Benefits (Medical, Dental, Vision).
• 12 weeks paid parental leave.
• Training and development opportunities.

WORK SCHEDULE:

Monday 8:30 a.m. - 5 p.m.

Tuesday 8:30 a.m. - 5 p.m.

Wednesday 8:30 a.m. - 5 p.m.

Thursday 12:30 - 9 p.m.

3 Fri/mo. 8:30 a.m. - 5 p.m.

1 Fri/mo. 12:30 - 9 p.m.

1Weekend/mo.

Saturday 8:30 a.m. - 5 p.m.

Sunday 12:45 - 5 p.m.

* Schedules are subject to change.

To learn more about us, go to - lib.org/jobsandDiversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)