Community Coordinator

Community Coordinator Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart! Why Us: Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

THE ROLE

The Community Coordinator helps foster a sense of connection among residents, guests, and team members. You’ll organize events, support communication efforts, and ensure everyone feels informed, included, and inspired by the community experience. What we will ask of you:

• Greet guests at the reception desk and make suggestions for dining, wellness, or entertainment within the house.
• Answer the phone and direct calls to specific departments.
• Correctly make dining reservations for members, both within Indigo Road or in other establishments.
• Constantly monitor guests entering the building, ensuring that members do not bring more than their allocated guest count, unless previously authorized.
• Ensure non-members are not utilizing the wellness facilities unless they have purchased a Wellness Pass.
• Ensure that non-members leave the facilities if the member leaves.
• Direct guests to different areas of the house.
• Inform management if a member is found to be violating a house norm.
• Monitor the physical space, and reorganize if necessary.
• Assist with the organization and execution of on-site events and monitoring guests lists.
• Liaison between Indigo Road prospective and current members.
• Provides information to prospective members regarding member benefits and general inquiries.
• Manages documentation for short-term Indigo Road guests and PWKs and notifies management when in-House
• Plays active role in the membership orientation process; meeting with new members, updating membership materials and coordinating calendar(s).
• Processes monthly billing and creates adjustments in member’s statements when necessary.
• Assist in managing ongoing club directories including membership database and partnership database.
• Proactively handles any membership issues and troubleshoots problems as they arise.
• Self-manage. Follow attendance policy, clock in/out appropriately, adhere to dress code, be proactive in accomplishing duties, adhere to Company policies and procedures.

All other duties as assigned by the Assistant Community Manager and Community Manager Requirements for Success:

• 1-2 years of administrative experience.
• Strong computer skills and the ability to monitor numerous software tasks
• High energy, positive, professional attitude, takes pride in work.
• Strong writing/communications skills and phone etiquette.
• Demonstrates strong leadership capabilities and interpersonal skills.
• Possesses strong qualities of integrity, credibility, and commitment to company mission.
• Degree in Hospitality Administration or Business, preferred.
• Experience in a hospitality environment, especially in members clubs, preferred.
• Excellent multitasking skills; strong organizational ability, time management and detail orientation.
• Must be able to work mornings, evenings, and weekends.

Benefits:

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.