Senior Account Manager

Are you a client-focused leader with experience in print, promotional products, point-of-sale (POS), or marketing procurement ? We're looking for a Senior Account Manager to join our team and help drive strategic client partnerships, operational excellence, and business growth.

In this role, you'll serve as a trusted advisor to key clients, leading cross-functional teams to deliver innovative marketing and procurement solutions while identifying opportunities to expand existing business.

What You'll Do

Client Leadership & Relationship Management

• Serve as the primary day-to-day strategic contact for client stakeholders, building trusted and lasting relationships.
• Lead client meetings, business reviews, presentations, and planning sessions to discuss performance, strategy, and future opportunities.
• Develop a deep understanding of client brands, business objectives, and market dynamics to deliver exceptional service and value.
• Identify opportunities to improve procurement strategies, buying cycles, sustainability initiatives, and product innovation.
• Drive account growth by expanding existing business relationships and exceeding commercial targets.
• Champion innovative solutions that enhance client outcomes and strengthen long-term partnerships.

Project & Program Management

• Oversee multiple complex projects simultaneously, ensuring deliverables are completed on time, within budget, and to the highest quality standards.
• Collaborate with internal teams and external partners to ensure seamless execution from concept through delivery.
• Anticipate challenges, proactively escalate risks, and develop practical solutions to keep projects moving forward.
• Support sustainability initiatives by incorporating environmentally responsible practices into project planning and execution.

Creative & Brief Development

• Partner with clients to translate campaign objectives and brand standards into clear, actionable briefs.
• Review creative concepts, prototypes, and samples to ensure alignment with client expectations and project goals.
• Provide strategic guidance throughout the development process to maintain quality and consistency.

Performance & Business Insights

• Analyze financial performance, project metrics, and service-level agreements to ensure objectives are met.
• Prepare and present business reviews, campaign results, and strategic recommendations to clients and internal leadership.
• Leverage data-driven insights to identify opportunities for optimization and continued account growth.

What We're Looking For

• 7+ years of experience within a print, promotional products, point-of-sale (POS), marketing agency, or procurement outsourcing environment , supporting consumer packaged goods (CPG) or retail brands.
• Strong knowledge of POS procurement, production, merchandising, or promotional marketing programs.
• Previous leadership or people management experience.
• Demonstrated success managing and growing client accounts while driving revenue and profitability.
• Experience partnering with cross-functional teams, including marketing, procurement, operations, and supply chain.
• Exceptional project management and organizational skills with the ability to manage multiple priorities.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Outstanding communication, presentation, and relationship-building abilities.
• Strong commercial acumen with a proactive, solutions-oriented mindset.

Why You'll Love This Opportunity

• Work with high-profile consumer brands and cross-functional teams.
• Influence strategic initiatives while managing impactful client relationships.
• Join a collaborative, fast-paced environment where innovation and continuous improvement are valued.
• Play a key role in driving business growth and delivering exceptional client experiences.

If you're passionate about client partnership, strategic account management, and delivering best-in-class marketing and procurement solutions, we'd love to connect with you.

*Not in the area, but open to relocating? Relocation assistance is an option!