Management Analyst

Management Analyst

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Duties may include but are not limited to:

• Serves as an on-site management representative for the Community-Based Outpatient Clinic, overseeing daily operations to ensure efficient patient flow, effective use of resources, and adherence to established clinical, administrative, and organizational processes.
• Provides operational oversight and coordination across clinic functions, helping ensure that patient care delivery, front-line administrative activities, provider support, and clinic workflows are aligned with facility expectations and access-to-care goals.
• Coordinates space planning, facility maintenance concerns, equipment requests, supply needs, and logistical support to promote a safe, functional, and efficient care environment for Veterans, staff, and visitors.
• Fosters solid relationships by keeping staff members informed, being responsive to their requests, and obtaining information and expertise to present on specific issues and programs.
• Conducts periodic reviews and analysis of issues and the systems associated with those issues that have come forward from Veterans and their family members and presents that information, along with recommended programmatic change, to the Medical Center Director and the Executive Board.
• Collects and analyzes administrative and performance data including workload, access metrics, productivity, and resource utilization.
• Ensures that CBOC operations are conducted in accordance with established clinical, administrative, safety, privacy, and information security requirements, helping maintain consistency between the CBOC and parent facility expectations.
• Compiles summary and executive level reports related to the program; provides guidance to medical staff and other providers regarding pending and completed actions by major program.
• Addresses escalated Veteran concerns and ensures appropriate documentation and follow-through.

Work Schedule: Monday-Friday; 7:30am-4:00pm

This is not a virtual position.

PD14970A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized