Help Desk Support Specialist

The Help Desk Support Specialist is responsible for providing support and technical assistance to Evans General Contractors, LLC’s (Evans) employees and will join Evans’ growing IT Department. The Help Desk Support Specialist will be responsible for answering requests and addressing system and user issues in a timely and professional manner. Duties and Responsibilities Serve as the first line of support for incoming IT requests Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices Manage user accounts, permissions, and access rights in Active Directory and other systems. Support onboarding and offboarding processes, including device setup and account provisioning. Escalate complex issues to higher-level IT staff or vendors as needed. Maintain accurate documentation of issues, solutions, and procedures. Monitor system performance and report irregularities or potential risks. Assist with IT asset inventory and lifecycle management. Educate users on best practices for security, software usage, and troubleshooting. Other responsibilities as assigned Requirements Bachelor’s degree in Information Technology or 1-2 years of equivalent experience Familiarity with Microsoft 365, Active Directory, and remote support tools. Ability to work independently and manage multiple tasks in a fast-paced environment. Exposure to basic networking concepts (Wi‑Fi, VPN, IP addressing), preferred. Windows 11 setup, maintenance and troubleshooting Excellent problem‑solving and communication skills. Familiarity with Active Directory and Microsoft environment, preferred. CompTIA A+ or similar certification is a plus. Evans General Contractors, LLC is an Equal Employment Opportunity Employer, including disability and protected veteran status. #J-18808-Ljbffr