Night-Shift National Accounts Coordinator

Introduction Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let’s talk about how you can join us in our mission and build your future with us! Position Summary The National Accounts Representative at Marmic Fire & Safety is responsible for managing and overseeing the daily operations related to large customer accounts and national brands. Reporting to the National Accounts Manager, this role involves leading communication with national accounts, addressing and resolving customer issues, and coordinating with Marmic branches to ensure smooth service delivery and accurate billing. This is a night shift role from 10:00 PM - 7:00 AM to cover critical emergency service calls. Core Responsibilities Customer Communication & Service Serve as the primary point of contact for National Accounts, facilitating effective communication and managing information requests. Address and resolve customer complaints promptly and professionally. Develop and maintain strong relationships with customers and Branch Managers to ensure high levels of customer satisfaction. Coordination & Dispatch Coordinate with Marmic branches to manage work orders, dispatches, and follow-ups with National Account holders. Research and resolve any payment discrepancies, collaborating with both National Account holders and branches to ensure timely resolution. Operational Oversight Ensure all daily operations related to National Accounts are executed efficiently and accurately. Support the National Accounts Manager in various operational tasks and contribute to process improvements as needed. The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Minimum Qualifications High School Diploma or equivalent required. Demonstrated strong customer services both interacting with customers and with internal partners. Strong work ethic with the ability to work independently and thrive in a fast-paced, high-volume environment. Highly organized, detail-oriented, and self-motivated with a professional and reliable demeanor. Proficient in Excel, Google Sheets, Microsoft Word, and Google Docs. Excellent problem-solving skills and the ability to communicate effectively both verbally and in writing. Ability to develop and maintain strong working relationships with customers and Branch Managers. Capable of working under pressure in high-stress situations, with excellent negotiation skills and a results-driven approach. Ability to work Monday - Friday from 10 PM - 7:00 AM. Preferred Qualifications Previous experience dispatching service technicians or similar Experience with ServiceTrade Fluent in English, with proficiency in Spanish preferred. Undergraduate degree in Business Management, Accounting, or a related field preferred. Ability to pass pre-employment background and substance abuse screenings upon hire and throughout employment. Benefits & Perks At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks! Employee Ownership Program Company-paid training programs and on-the-job training. 401K plan with up to a 4% company match. Medical, Dental and Vision Insurance effective the first of the month following your start date. Tele-health services if healthcare coverage is elected Accrual of up to 13 days of Paid Time Off (PTO) in your first year 7 Paid Holidays annually Who We Are Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+ team members and more than 50,000 customers, we deliver local, personal support backed by the strength and resources of a national organization. As we've expanded - bringing more than 30 businesses into the Marmic family in just the past few years - we've built a culture where skilled technicians and industry experts can thrive, share their knowledge, and create lasting careers. We take pride in our work because it matters. Every team member is also an owner of the company, sharing in the success they help create. That sense of ownership drives our culture of teamwork, accountability, and pride in craftsmanship. It also means our people are building a stronger financial future for themselves and their families. Today, Marmic is one of the largest providers of comprehensive fire and life safety services in the country. Our teams install, inspect, and repair critical systems in industrial and corporate facilities, hospitals, schools, retail environments, and more—protecting lives and property every step of the way. EEO Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr